TERMS & CONDITIONS

  1. GENERAL

The e-commerce site www.studioraven.be is the online sales site for handbags and accessories of the brand “Studio Raven”, that belongs to Charlotte D’Halluin, based in the Nieuwstraat 27 - 8500 Kortrijk, Belgium and with Belgian VAT number: BE 0502.493.454

By using the webshop www.studioraven.be and/or placing an order, you accept the terms and conditions below. By accepting these conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission. Make sure you have read and understood the terms and conditions before you place your order.

  1. QUALITY & WARRANTY

Our main goal is to make beautiful, pure and simple quality bags for fair prices. As leather is a natural product, colour variations may occur, as well as insect bites and marks left by scars. This natural process makes each bag unique. We do everything possible to show the colors as truthfully as possible but the color you see remains dependent on your computer system.

We offer a warranty covering defects on your product for twelve months starting from the date of purchase. This warranty only covers damages not caused by accident, misuse and normal wear and tear. Light colored bags are more sensitive to dirt and discoloration due to dark clothes.

  1. CARE OF YOUR BAG

Treat your handbag with a water protective product before using it. This doesn’t make the leather completely waterproof. From time to time you can use a mild leather cream to feed your bag. Please test first on a non visible spot of the bag. Watch out for dark materials such as jeans, that can cause stains on light colored leather. Avoid direct sunlight for a longer time, it can cause colour variations in the leather. Save your bag in its original dust bag.

  1. PRICES & PAYMENT

Every order of a product offered on the site, presupposes the acceptance of the terms and conditions.

All taxes are included in the prices that are displayed on our website. Shipping costs are not included in this price. You can check the shipping cost for each product and country before checkout. You can use the code on your gift voucher as a discount code. As soon as we have received your payment, you will receive a confirmation by e-mail. When we send the order you will receive an e-mail with the shipping confirmation and the invoice.

  1. GIFT CARDS

You can use the code on your gift voucher as a discount code. The code is valid for one year from the date of purchase. You can use your gift card fully or partially. If you only use your gift card partially for a purchase, you will receive a new code for the remaining amount. You can choose the value of your gift voucher yourself, from € 20 to € 200. Gift vouchers are sent for free. You can not return or exchange them for cash or other forms of payment. You will find a code on each gift voucher, this code can be used with your online order. If the amount of your purchase exceeds the value of your gift voucher, you pay the remaining amount via one of the available payment methods.

  1. SHIPPING

Our standard shipping cost for Belgium is € 8,00 for parcel post. For Europe the shipping cost is € 18,00.
The delivery times are not binding, but are only given as an indication. No delay in delivery can lead to cancellation of the purchase or payment of compensation in favor of the buyer.

Orders placed on Friday or during the weekend will be shipped on Monday. Wrong delivery addresses are always the responsibility of the customer and can lead to additional costs. Unpaid orders will automatically be canceled after fourteen days.
If you visit our online shop from a country that is not in our list and you wish to place an order, please contact us at hello@studioraven.be.

  1. RETURN POLICY

If you are not satisfied with your order, you can return the goods within fourteen days after receiving them. Please send an e-mail to hello@studioraven.be before shipping back to us. We will refund you within fourteen days if we receive the goods in perfect condition. This implies that the products can not be damaged, dirty, modified or worn, nor does they contain any kind of wear and tear. Postal charges of the return are for you. We are not responsible for damages or loss of return orders. You can also return your order in person in our atelier in Kortrijk.

We try to describe the products as good as possible and to clarify them by photos. The colors on the photos may differ sightly from the real colors. The settings and quality of your screen can have an influence on this, as well as the light. We can not accept exchanges based on color deviations. We first check our products ourselves for possible errors or defects.

  1. FORCE MAJEURE & LIABILITY

We are not responsible for any delay of shipment of our products caused by things that are beyond our control, such as production interruptions, difficulties in supply or shortage of material, energy or transport or delays in transport, strike, and so on.

  1. COMPLAINTS

If you have any questions about your purchase, feel free to contact us. Every complaint must be explained in detail by e-mail or registered letter within seven days after receipt of the products. We do everything we can to prevent and to resolve any complaints. We are not liable for damage through use of our products.

If the products you have purchased are defective, studio Raven will comply with the statutory warranty regulations. If you have a complaint following material- or production errors in the products that we have supplied, including transport damage, you must inform us in detail by registered mail or e-mail in order to be admissible. This must be done within five days after receiving the products. Afterwards you return the products without any delay.

  1. PRIVACY POLICY

All personal data provided will be treated in a confidential way. We only use this information for the administration of your order, deliveries and invoices. Your information will not be passed on, rented or sold to any third parties.

  1. INTELLECTUAL PROPERTY RIGHTS

The webshop and all its content is owned by studio Raven and protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.


COOKIE POLICY

  1. WHAT IS A COOKIE

This website uses cookies. A cookie is a simple, small file that is sent together with pages from this website (and/or Flash applications), which your browser saves on the hard drive of your computer. The information saved in a cookie can be sent back to our servers when you visit the website again.

  1. USE OF SESSION COOKIES

We use session cookies to be able to see which parts of the website you viewed during this visit. This allows us to adapt our services to the browsing behaviour of our visitors as much as possible. These cookies are automatically deleted as soon as you close your web browser.

  1. USE OF PERMANENT COOKIES

We use permanent cookies to be able to recognise you when you come back to our website. This allows you to set up the website according to your preferences. We can even remember that you agreed to allow cookies to be saved using a cookie. This way, you do not have to repeat your preferences at each visit, which saves you time and makes using our website more enjoyable. Permanent cookies can be deleted via your browser settings.

This website makes use of cookies to improve your user experience. By continuing to use this website, you are accepting our cookie policy. More info